Privacy

Avanta Care Ltd is committed to respecting your privacy and complying with applicable data protection and privacy laws. You can access our website without disclosing any personally identifiable information about yourself. This privacy policy statement explains how we collect, use and protect your information when you visit our website.

Changes to this policy

We reserve the right to amend or modify this privacy policy statement at any time and particularly our response to changes in applicable legislation. If we change our privacy policy statement we will post the changes on our website homepage, so that you will be aware of the information we collect and how we use it. Continued use of the service will signify that you agree to any such changes.

How we use the information we collect

In order to respond to your enquiries, we need to know your name and e-mail address. We may also need to know your company, address and telephone number to communicate with you effectively. We gather this information to allow us to carry on dialogue with you on any matters relative to our business dealings with you and maintain timely communications. From time to time we may provide your information to our customer service agencies for research, surveys and analysis purposes, so that we can monitor and improve the services we provide. We or our agents may contact you by post, fax, e-mail or telephone to ask you for feedback and comments on our services to enable continual improvement. Avanta Care Ltd may wish to provide you with information about special features of our websites or any other service or products we think may be of interest to you. If you’d rather not receive this information, please send an e-mail message to: info@avantacare.com informing us and we’ll oblige.

Automatic collection of information in connection with our website

We use cookies to automatically log visitor's domain and IP address (a unique string of numbers that identifies a computer on the Internet) by programming. This data is used to see where the website is being used in the world to ensure coverage and to help better understand website usage, so that we can improve our service to you. This information does not identify you as an individual, but only the computer that is being used to view the website. Please refer to our Cookies Policy for further guidance on cookies.

Information security

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Avanta Care Ltd do not accept responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control. When sending encrypted messages the recipient needs to have the same encryption tools to be able to open and read the message. We believe we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having due regard to the type and amount of such data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees have controlled access to personal information associated with the business processes and are obliged under a code of conduct to respect the privacy of your personal data. We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations. We will keep you informed of any attachments to e-mails we send you that are password protected and will advise you to contact with us to enable read or edit options as necessary.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, such as the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Avanta Care Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Updating your details in connection with our website

If any of the information that you have provided to us changes, please let us know the correct details by sending an e-mail to info@avantacare.com.

Providing your concent in connection with our website

By submitting your information you’ve provided consent to the use of that information as set out in this privacy policy statement. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the relevant forms we use to collect your data. You can also exercise the right at any time by contacting us at the address set out below[ or by email to Marketing@avantacare.com].

Use of your personal information submitted to other websites

Avanta Care Ltd cannot be responsible for privacy policies and practices of other websites, even if you accessed the third party website using links from our websites or you linked to our websites from a third party source. We recommend that you check the policy of each website you visit and contact the owner or operator regarding any concerns or queries.

Your rights in relation to your information

The Data Protection Act 1998 (“Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. You can obtain a copy of your information and have any inaccuracies corrected by writing to:

The Company Secretary
Avanta Care Ltd
Tithe House
Town Street
Horsforth
Leeds
West Yorkshire
LS18 5LJ

Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. In addition, if you have a query about our privacy policy statement or data protection practices, you can write to the above company officer or send an e-mail via the registrations menu to info@avantacare.com.

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