We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality.
We assure all Service Users that no-one will be victimised for making a complaint, we encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues.
Click Here to download a copy of our Complaints and Complements Form.
We encourage Service Users to comment when relatively minor matters are a problem to them, such as receiving cold food, or being kept waiting without explanation, or being spoken to in a manner that they do not like.
It is our policy that all matters which disturb or upset a Service User should be reported, recorded and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service.