Tel: +44113 827 2347

  • We value all feedback!
    We value all feedback!

    "We value all feedback! Complete the form below to inform us of your experiences of working with Avanta"

Your feedback


We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality.

We assure all Service Users that no-one will be victimised for making a complaint, we encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues.

Click Here to download a copy of our Complaints and Complements Form.

We encourage Service Users to comment when relatively minor matters are a problem to them, such as receiving cold food, or being kept waiting without explanation, or being spoken to in a manner that they do not like.

It is our policy that all matters which disturb or upset a Service User should be reported, recorded and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service.

Our commitment when dealing with feedback

  1. All complaints will be taken seriously

  2. All complaints will be acted upon with fairness and impartiality

  3. You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days

  4. Service Users are entitled to involve an impartial third party in the complaint procedure if they so wish

  5. Service Users and their representatives may take their complaints to persons in authority outside the agency

Call us today

0113 827 2347

Mon - Fri: 9.00am - 5.30pm

Email us

info@avantacare.com

Feel free to email us for more information

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