Most frequently asked questions
Below are some of the questions we find are frequently asked by our existing and potential clients.
Do you have a specific question you don't see below?
Feel free to contact our Sales team by calling 0113 287 2347 or by clicking Here.
How much do you charge for your services?
We don’t charge any up-front fees or hidden costs for recruiting care and nursing staff on your behalf. Only when you’re satisfied that a candidate has settled into your team do you pay a single, flat hourly rate. We agree this amount before you sign any contracts. Our rates are competitive and reflect the high quality, hassle-free recruitment service we offer. To discuss them call our sales team on 0113 827 2347 or contact us.
What is included in your services?
We train candidates to the Care Certificate standard (approved by the Care Quality Commission) and take care of HR issues like PAYE, tax, national insurance contributions, holiday and sick leave.
Do we have to pay for DBS checks?
No. We cover the cost of Disclosure and Barring checks (formerly the Criminal Records Bureau) for every candidate. We do an enhanced DBS check and also screen for any criminal records in their country of origin.
Do we have to pay for training?
No. We give our candidates one week of induction training, which covers almost 70% of the Care Certificate standards, plus other essential knowledge for care work. The rest of their practical training must be completed whilst on a work placement. Read more about our innovative training programme.
Can we employ a candidate permanently?
Yes. If you’re happy with their performance (and we’re confident you will be) you can employ our staff on a ‘temp-to-perm’ arrangement after 12 months for no extra fee.
What happens if it doesn't work with a candidate?
We believe in finding the right person for the right job, first time around, but we accept that mismatches sometimes happen. This is very rare, but if it does happen we will sort out a free replacement candidate and do whatever we can to put things right.