Home care FAQs
Most frequently asked questions
Below are some of the questions we find we are frequently asked by people enquiring about home care for themselves, a loved one or a friend:
Do you have a specific question you don't see below?
Feel free to contact our Domiciliary Care team by calling 0113 287 2347 or by clicking Here.
Who do you provide care for?
We are happy to provide care for anyone over the age of 18. We are registered to care for adults, however our current customer base covers a wide span of ages and support. From learning disability to dementia or a short term weekly shopping visit - there is no one size fits all.
Is there anything a carer can not do?
We try to accommodate every request, within what’s legal and respectful of both a carer and a service user’s rights. Our carers can not carry out nursing procedures including dressing of wounds, administering injections and any invasive procedures.
How do I know what is and isn't included?
You should read our domiciliary care guide, which describes our services and how we devise a care plan together. The care plan is written with full input from our service users and family members. Our prices are fully inclusive based on the assessment carried out.
Do you deal with medication?
Yes, we can administer medication. We also conduct regular medication reviews as part of a care plan to make sure dosage and frequency are correct.
How much does home care cost?
Costs will depend on the amount of support and the complexity of needs. There’s no one-size-fits-all and costs will be discussed at initial assessment stage.
How do I pay for home care?
We usually invoice on a monthly cycle. You can pay by cheque or BACs directly into our account, whichever you find the most convenient.
How long does a typical visit last?
This will be discussed this with our customers at the assessments. We will agree how long we think the visit may be and continue to monitor the visits to ensure that the person using the service and the care staff are satisfied.